Information we collect
We may receive information that you provide directly, such as when you contact support, create an account in a product that offers accounts, or otherwise communicate with us. The information involved depends on the product and the reason for the interaction.
Information individual products may process
Load Bearing products may process information needed to provide their stated features. Depending on the product, this may include files or content you choose to work with, preferences, settings, technical information, or workflow data. Product-specific disclosures will describe material practices where applicable.
Account information
If a product includes an account, we may process identifiers such as your name, email address, account settings, and information needed to operate and secure that account.
Analytics and diagnostics
Some products may use analytics, crash reporting, or diagnostic information to understand reliability and improve performance. The tools and data involved can vary by product and platform. Applicable product disclosures should identify material third-party services and available controls.
Third-party services
Products may rely on service providers for functions such as hosting, distribution, analytics, diagnostics, or customer support. Those providers may process information on our behalf or under their own terms. A product may also link to an external service that Load Bearing does not control.
Data security
We use reasonable administrative, technical, and organizational measures intended to protect information. No method of storage or transmission is completely secure, and we cannot guarantee absolute security.
Data retention
We retain information only for as long as reasonably needed for the purpose for which it was collected, to operate and secure a product, or to meet legal, accounting, and regulatory obligations. Retention needs may differ by product and type of information.
Children’s privacy
Our products are not directed to children under 13 unless a product specifically says otherwise. If you believe a child has provided personal information through a Load Bearing product, contact us so we can review the situation.
Your rights and choices
Depending on where you live, you may have rights concerning your personal information, including rights to request access, correction, deletion, or a copy of certain information. We may need to verify your identity before completing a request. Legal exceptions may apply.
Changes to this policy
We may update this policy as our products or legal obligations change. We will post the revised policy here and update the date above. A product may provide additional notice when appropriate.
Contact
For privacy questions or requests, email support@loadbearing.software.